Espace Gliss · Méribel
Rental Terms& Conditions
Hiring your ski and snowboard equipment with complete peace of mind.
1Purpose, supplier and acceptance
These rental terms and conditions are entered into between SARL GILOU, trading as Espace Gliss, a French private limited company with share capital of €6,000, registered office at Bâtiment le Tremplin BP 35, 73550 Les Allues, France, company number (SIRET) 500 723 796 00016, hereinafter "the supplier", and any individual or legal entity making a booking, hereinafter "the customer".
They apply to the exclusion of all other terms. The applicable version is the one in force and accepted by the customer at the time of booking; it is provided with the booking confirmation.
Acceptance: completing an online booking, which requires ticking the acceptance box before payment, or signing the rental contract in store, constitutes full and unreserved acceptance of these terms. That acceptance is recorded and retained as evidence.
2Online booking and formation of the contract
To book online, select your dates of stay, then the equipment required for each skier, provide the information needed to prepare that equipment, and complete payment.
Before paying, you are shown a detailed summary allowing you to check your order, correct any errors and read these terms. It is your responsibility to carry out that check.
The contract is formed when payment is received and the booking confirmation is sent by email to the address you provided. That confirmation states a booking reference, the equipment, the dates and the amount paid. It is the contractual reference: where it differs from information displayed elsewhere on the website, the confirmation prevails.
If you do not receive your confirmation: please check your spam folder and then contact us. A booking for which payment did not complete is not confirmed and reserves no equipment.
3Declared information and binding settings
When booking, you declare for each skier the information required to prepare and adjust the equipment: height, weight, boot size, ability level and, where relevant, snowboard stance.
Bindings are set on the basis of those declarations, in accordance with the applicable standards.
⚠️ Accuracy of your declarations: the accuracy of this information directly affects the skier's safety. Incorrect, approximate or deliberately altered information can result in an unsuitable setting, exposing the skier to an unexpected release or, conversely, to a binding that fails to release the boot during a fall.
You undertake to declare accurate information and to notify us of any necessary correction as soon as possible. The supplier cannot be held liable for the consequences of a setting based on inaccurate information provided by the customer.
You remain the sole judge of your ability to use the equipment hired. Settings can be adjusted on site, free of charge, at our workshop.
For minors, the information is declared by the responsible adult, who remains the contracting party and is responsible for its accuracy.
4Prices, discounts and payment
The applicable prices are those displayed on the website at the time of booking, in euros and inclusive of all taxes. They follow an official price list, also available in store and on request.
Discounts may apply, in particular for early booking or on presentation of a partner code provided by an accommodation provider, concierge service or agency. The final amount, after discounts, is displayed before payment and stated on the booking confirmation.
4.1 — Payment
Payment is made in full at the time of booking, by debit or credit card, through our secure payment provider Stripe. Your card details are entered directly with that provider and are neither transmitted to nor stored by the supplier.
No equipment is reserved before payment has been successfully received.
4.2 — Sums payable after the hire
Any sums remaining due for repair costs, non-return, late return or additional services are invoiced separately and payable on receipt. Failing payment within the stated period, and after a formal reminder has gone unanswered, interest will accrue at the applicable statutory rate.
5Duration of the hire
The hire period is the one stated on the booking confirmation or rental contract. A rental day runs from 8 a.m. to 6 p.m.
The price is due from the day the equipment is handed over until the day it is returned, inclusive. Any day started is payable in full, at the prices and conditions in force.
The hire period cannot be changed without the supplier's written agreement. An early return does not give rise to any refund for unused days.
6Maximum hire period
The maximum hire period available through the online booking system is thirteen (13) consecutive calendar days. No online booking can be completed for a longer period.
For any requirement exceeding thirteen days, please contact the shop so that we can prepare a bespoke quotation and an appropriate contract. Pricing may be adjusted for long-term hire.
⚠️ Successive bookings: creating successive or split bookings in order to circumvent this limit does not entitle the customer to the terms applicable to long-term hire. The supplier reserves the right to cancel the excess bookings and to refund the corresponding sums in full, after informing the customer, and to offer a quotation matching the period actually required.
7Price accuracy and validity of the order
The supplier reserves the right to check that any order is consistent with its current price list and with the discounts actually applicable.
⚠️ Pricing anomaly: a pricing anomaly is any amount that cannot result from applying the official price list together with the discounts legitimately obtained by the customer — in particular an amount more than {{60%}} below the price so calculated, a price that does not correspond to the period selected, or an amount manifestly disproportionate to the services ordered.
In such a case, whether it results from a technical error, from manipulation of the pricing system or from any other cause, the supplier may cancel the order concerned. The supplier will then inform the customer as soon as possible, by email or telephone, and invite them to place their order again at the normal prices. Any sum already paid is refunded in full within a maximum of fourteen (14) days, using the same means of payment as the original booking.
To be clear: legitimately combining an early-booking discount with a partner code is not a pricing anomaly. The threshold above is assessed after those discounts have been applied.
8Cancellation and amendment by the customer
8.1 — Amendments
Any request to amend a booking — dates, duration, equipment, number of skiers — must be sent to us by email at info@espacegliss.com or by telephone, quoting the booking reference.
Amendments are accepted subject to availability and, where requested more than {{7}} days before the start of the hire, free of charge. Any price difference is payable by the customer; if the amendment results in a lower amount, the difference is refunded on the terms set out in article 8.2. After that point, an amendment is treated as a cancellation followed by a new booking.
8.2 — Cancellation
Cancellations must be notified in writing to info@espacegliss.com, quoting the booking reference. The date that notification is received determines which band applies.
| Date of cancellation | Refund |
|---|
| {{30}} days or more before the start of the hire | Full refund of sums paid |
| Between {{29}} and {{8}} days before the start of the hire | Refund of {{50%}} of sums paid |
| {{7}} days or less before the start of the hire | No refund |
| Failure to collect, or ending the hire early | No refund |
Refunds are made within a maximum of fourteen (14) days of the cancellation being accepted, using the same means of payment as the original booking.
Why these bands: reserved equipment is held in your name for the period chosen and prepared to your measurements, and can no longer be offered to another customer. The later the cancellation, the more definitive that loss of availability becomes.
Our recommendation: take out cancellation insurance, or check the cover provided by your travel insurance, your payment card or your home insurance policy. Such policies frequently cover cancellation due to illness, injury or work commitments, including for non-refundable services.
Cancellation by Espace Gliss and force majeure
9.1 — Where the supplier cannot provide the service
If the supplier is unable to make the equipment available — unforeseen unavailability, damage affecting the premises, or any other event preventing performance — the supplier will inform the customer without delay and offer, at the customer's choice, equivalent or higher specification equipment at no extra charge, or a full refund of sums paid, within a maximum of fourteen (14) days.
9.2 — Where the customer is prevented from coming or skiing
Circumstances that prevent the customer from travelling or skiing — cancelled travel, delayed or disrupted transport, illness, injury, partial or total closure of the ski area, unfavourable weather or snow conditions, health or administrative restrictions — do not amount to an impossibility of performance for the supplier, who remains able to make the equipment available.
In those situations the cancellation bands in article 8.2 apply. This is precisely the risk that cancellation insurance is designed to cover.
The supplier will nonetheless seek, where possible and as a gesture of goodwill, a workable solution: rescheduling within the same season, or a credit note valid for {{12 months}}. Any such solution is a commercial gesture and does not constitute an entitlement.
9.3 — Force majeure
Neither party may be held liable for a failure resulting from an event of force majeure within the meaning of article 1218 of the French Civil Code. Where the impediment is permanent, the contract is terminated and sums paid for services not performed are refunded.
10No right of withdrawal
⚠️ Important: under article L221-28, 12° of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of leisure services to be provided on a specific date or during a specific period.
Hiring ski equipment for defined dates of stay falls within that exception: the equipment is reserved and prepared in the customer's name for the chosen period. By completing a booking, the customer acknowledges being informed of this and expressly waives any fourteen-day cooling-off period.
UK customers will recognise the equivalent exemption in regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which excludes cancellation rights for services related to leisure activities supplied on a specific date or period.
The options for cancelling or amending a booking remain those set out in article 8, which apply in place of a right of withdrawal.
11Collection in store
Where the customer chooses to collect in store, the equipment is made available at 65 Rte de la Montée, 73550 Les Allues (La Chaudanne, Méribel), during the opening hours displayed.
Collection includes fitting and, where necessary, adjustment of the settings. It is for the customer to check at that point that the equipment is as ordered and that the boots are comfortable.
The hire period runs from the handover date stated on the confirmation, irrespective of the actual time of collection.
12Delivery, handover and collection of the equipment
12.1 — Scope. These provisions apply where the customer chooses the delivery option, in addition to or instead of collection in store. They supplement the other articles without replacing them.
12.2 — Area and arrangements. Delivery is provided within the Méribel area and the surrounding locations served by Espace Gliss, to the address given by the customer when booking. The delivery slot is agreed between the customer and the supplier. The customer undertakes to provide an accurate address and to allow access to the delivery location at the agreed time.
12.3 — Transfer of liability. In accordance with article 13, the equipment is placed in the customer's care and under their responsibility from the moment it is made available at the agreed address. Where, at the customer's request or with their agreement, the equipment is left at the agreed location in their absence, liability transfers to them at that point.
12.4 — Start of the hire period. In accordance with article 5, the hire period runs from the handover date stated in the contract, irrespective of the actual time of delivery.
12.5 — Checks on delivery. It is for the customer to check, when the equipment is made available, that it is as ordered and in good condition. Any reservation must be reported to the supplier as soon as possible and no later than the day of delivery, so that an exchange or adjustment can be arranged. Failing any reservation within that period, the equipment is deemed to have been delivered as ordered and in good condition.
12.6 — Collection of the equipment. Collection takes place on the agreed date and slot. The customer undertakes to have all the equipment available, gathered together and accessible at the agreed time. Where collection cannot take place — customer absent, equipment not gathered, access impossible — a further visit may be charged at {{AMOUNT}} €. Failing return, article 13 applies as of right.
12.7 — Free delivery. Where delivery is advertised as included, that applies to the area served and to standard delivery and collection arrangements. Charges may apply outside the area served or for specific requirements; where they do, they are notified to the customer before the order is completed.
13Liability, custody and return
13.1 — The equipment hired is placed in the customer's care and under their responsibility from the moment they take possession of it. They bear full responsibility for it until it is actually returned.
13.2 — Failure to return. Failure to return the equipment hired, for any reason whatsoever including theft, results in the customer being charged its full market value as new, in addition to the hire charge, subject to the damage and theft cover provided for in article 16.
13.3 — Late return. Each day of delay beyond the agreed return date is charged at the daily rate in force, plus {{AMOUNT OR PERCENTAGE}} by way of compensation for loss of use. After {{7}} days of delay with no contact from the customer, the equipment is treated as not returned within the meaning of article 13.2.
Theft: in the event of theft, the customer undertakes to inform the supplier without delay and to report the theft to the competent authorities. Written evidence of that report is essential in order to benefit from the damage and theft cover.
14Condition of the equipment
The equipment is offered for hire in good condition, fit for normal use having regard to the category in which it is classified, and acknowledged as such by the customer at handover. It must be returned in good condition.
As each item is numbered or marked, it must be returned bearing the same numbers or markings.
Any damage beyond normal wear gives rise to payment of repair costs, or to reimbursement of the full market value as new where the item cannot be repaired, in addition to the hire charge, subject to the cover provided for in article 16.
Normal wear: ordinary marks of use — light base scratches, edge wear, signs of use on boots — inherent in skiing are not treated as damage.
15Personal use only
The equipment hired is for the sole use of the customer or of the skier named at the time of booking. It may not be sub-let or lent to anyone else, even free of charge.
The equipment is intended for normal use on open, marked pistes. Any use in competition, in a terrain park, off-piste, or in conditions liable to cause abnormal damage is at the customer's risk and may forfeit the benefit of the damage and theft cover.
16Damage and theft cover
At the time of booking, the customer may take out optional cover against damage to and theft of the equipment hired, on payment of a supplement.
Terms of the cover:
Supplement: {{AMOUNT OR % OF THE HIRE PRICE}}
Excess payable by the customer: {{AMOUNT}} €
These amounts are displayed before payment and stated on the booking confirmation.
The cover relieves the customer of the obligation to reimburse in the event of damage to or theft of the equipment, subject to the excess remaining payable and, in the event of theft, to production of an official report.
The cover does not extend to loss, abandonment, deliberate damage, or damage resulting from use not permitted under article 15.
17Identification and sums remaining due
17.1 — Proof of identity may be requested before the equipment is handed over. It is inspected for verification purposes only and is not retained.
17.2 — Sums remaining due. The supplier holds no card data: online payments are processed by Stripe and card details are not disclosed to us. Accordingly, no payment can be taken without a further authorisation from the customer.
Sums remaining due under articles 13 and 14 are invoiced to the customer and payable on receipt, on the terms set out in article 4.2.
17.3 — Security deposit. {{OPTIONAL — DELETE THIS PARAGRAPH IF NO DEPOSIT IS TAKEN.}} For certain categories of equipment, or where the optional cover has not been taken out, a security deposit or card pre-authorisation of {{AMOUNT}} € may be required at handover. It is returned or released once the equipment has been returned in good condition.
18Personal data, complaints and governing law
18.1 — Personal data
The information collected when booking is necessary in order to prepare the equipment and to perform and invoice the hire. How it is processed, who receives it, how long it is kept and what rights you have are set out in our privacy policy.
You have the right to access, rectify, erase, restrict, object to and port your data, which you may exercise by writing to info@espacegliss.com.
18.2 — Complaints
Any complaint should be sent in writing to info@espacegliss.com or by post to our registered office, quoting the booking reference. We undertake to respond within a reasonable period.
18.3 — Consumer mediation
Under article L612-1 of the French Consumer Code, a consumer who has sent a written complaint that has not received a satisfactory response may refer the matter free of charge to a consumer mediator:
{{MEDIATOR NAME}}
{{POSTAL ADDRESS}}
{{ONLINE SUBMISSION URL}}
Consumers resident in another EU member state may seek assistance from the European Consumer Centre France for a cross-border dispute.
18.4 — Governing law and jurisdiction
These terms and the resulting contract are governed by French law. In the event of a dispute, an amicable solution will be sought first. Failing that, the French courts shall have jurisdiction, without prejudice to the mandatory consumer protection rules which may allow a consumer resident in another country to bring proceedings before the courts of their place of residence.
18.5 — Severability
If any provision of these terms is held to be void or unenforceable, the remaining provisions shall continue in full force.
18.6 — Language
These terms are available in French and in English. This English version is provided for information; in the event of any discrepancy in interpretation, the French version prevails, the contract being governed by French law.
Acceptance of these terms
Completing your online booking, or signing the rental contract in store, constitutes full and unreserved acceptance of these rental terms and conditions — including the provisions on the accuracy of declared information, on cancellation and amendment, on the absence of a right of withdrawal, on the maximum hire period, on price accuracy and on delivery.
Related documents:
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Privacy policy ·
Cookie policy
Last updated {{DD MONTH 2026}} — Version 2.0 · © 2026 Espace Gliss — All rights reserved
